Support / 支持

GlassBook Support

GlassBook is an on-device pricing tool for stained glass. Use this page for quick help with purchases, backups, exports, and data handling.

Quick answers

How do I restore Pro?

Open Settings and tap Restore Purchases. Make sure you are signed into the same Apple ID used for the original purchase.

Are my projects stored on a server?

No. GlassBook is designed to work on device. Your project data stays on your iPhone or iPad unless you export or back it up.

What backup format does GlassBook use?

Backups are `.glassbook` package files that can include projects, photos, and studio assets.

Which languages are supported?

GlassBook follows the system language and supports English and Simplified Chinese.

Troubleshooting

Pro did not unlock after purchase

Reopen the app, wait a moment for StoreKit to refresh, and tap Restore Purchases if needed.

Backup import failed

Confirm the file is a `.glassbook` package created by GlassBook and not an older unsupported JSON backup.

Photos look missing

Imported photos are stored with the backup package or on the device, depending on the export path you choose.

App still shows the free limit

Check that the purchase was verified by Apple and that the app was relaunched after the entitlement sync finished.

Need more help?

If the answer above does not solve the issue, use the support contact shown on the App Store product page and include your device model, iOS version, and a screenshot of the problem.

For privacy reasons, GlassBook does not require an account, and the app does not maintain a server-side user profile.