Support

Nightframe Support

Nightframe is a direct-paid, local-first astrophotography workflow tool. Use this page for help with backup, export, and data handling.

Quick answers
Is there a Restore Purchases button?
No. Nightframe is a one-time purchase app and does not use in-app purchases.
Is my data on a server?
No. Sessions, rigs, recipes, issues, capture settings, and calibration records stay on your device unless you export them.
How do backup and restore work?
Use the in-app export and backup flows. The files remain under your control in Files or any location you choose.
Which languages are supported?
Nightframe follows the system language and supports English, Simplified Chinese, Japanese, Korean, German, Italian, Russian, and French.
What to include in a message

If you still need help, send the following so we can reproduce the issue quickly.

Device model
Example: iPhone 15 Pro or iPad Pro.
iOS or iPadOS version
Example: iOS 18.4.
Exact steps
Tell us what you tapped and what you expected to happen.
Screenshot
A screenshot helps us see the state of the app quickly.
Contact

Email support@nightframe.app for support or review questions.

Nightframe does not require an account, does not use a server-side user profile, and does not include a subscription or Restore Purchases flow.